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The useful first message is short: what document you have been asked to complete, who is going to read it, and when it is due.

What you send is used only to answer you and, if an engagement follows, to run it. The privacy page says where it is kept and for how long.

Used to reply to you.

Before you send this. What you write goes to this site’s own server and is turned into an email to us — no third-party form service is involved, and what you write is shared with no one outside the people working on your enquiry. To tell genuine enquiries apart from automated spam, the server also records technical details of the submission: the first part of your network address and the operator and country it belongs to, the domain of your email address, your browser’s family, language, timezone and local hour, how the form was filled in, the length of your message and a one-way fingerprint of it. To limit repeated sending it also keeps keyed fingerprints of your network, of this browser tab’s session and of your email domain — or, for a free-mail address such as Gmail, of the whole address, so that one sender cannot use up the limit for everyone at that provider. It does not record your name, your address or your message unless the submission is held for review. A submission sent without this page’s script — with scripting switched off, for example — is held for review before it reaches us. A held submission is not emailed to us in full, but a daily reminder quotes its first 120 characters until it is dealt with (at most forty held submissions per reminder), and held submissions are deleted within thirty days, unless one is escalated for a complaint or an abuse report, in which case it is kept up to twelve months. The privacy page lists every field and every retention period, says where the server that receives it is, and says how to ask what we hold and have it deleted.

Please do not send confidential or personal information about identifiable people in a first message. If a document needs to be reviewed, we will arrange a sensible way to share it.

We reply within one business day, usually to arrange a free scoping call to see whether the work fits. If it does, you get a fixed fee quoted from your actual document before any work starts. Engagements are delivered online, with on-site visits by arrangement.